Terms and Conditions

Contract

When you place an order with Trett Design, you are making an offer to purchase goods. 

Once your order is received we will send you a confirmation email. This will also confirm 

that a contract has been made between us. 


Delivery

We deliver both within the UK and internationally. Delivery charges and surcharges may 

vary depending on the destination country. Whilst we do all we can to meet the delivery

times stated Trett Design cannot be held responsible for any delays in delivery which are

beyond our control. The time of delivery may be an all day service and it is essential that

someone is able to receive a planned delivery. If you miss a planned delivery you may be

liable for any costs incurred which will vary depending on the courier and location. The 

cost of a missed delivery is typically around £100. 


Packaging

Our products are carefully packaged to avoid damage in transit so that they arrive to you 

in pristine condition. 

Should you wish to return your order for any reason we can only accept the products if 

returned in their original packaging. This is essential as the products need to be 

protected in transit should they be returned. 


Receipt of goods

On receipt of goods, please check the packaging for any damage and highlight this to 

the courier before signing for the goods. If possible please check the goods on arrival, if 

not please let us know of any problems or damage that have occurred during transit 

within 24 hours either by email or by phone. The courier company may not accept 

liability if the goods are signed for as having been delivered in good order or if we are 

notified outside the 24 hour period. 
Cancellation 

You are able to cancel your contract with us at any time up to 7 days after the day of 

delivery. 

Should you wish to cancel your order you must do so in writing or by email. We will 

respond to your request within 2 working days to confirm the cancellation and the refund 

due. You are not obliged to give a reason for the cancellation; however a reason is helpful 

to understand how we can continue to improve the service we offer to our customers. 


Refund 

If you request a refund, we will refund the amount you paid for your goods minus the 

original deposit and delivery charge. The deposit and delivery charge are non-refundable.

Should you fail to take reasonable care of the goods before they are returned to us we will

charge you for the reduction in value caused by any damage or deterioration of the 

products.

Products that are returned should be unused and in their original packaging. Therefore, 

please ensure you are 100% satisfied with your goods before disposing of your packaging.

We endeavour to make sure your goods arrive in perfect condition, however, we will be 

happy to resolve any problem you have with your order. Please contact us by phone or 

email if you wish to report a faulty product. 









The above terms apply to your order. We reserve the right to change our terms and 

conditions at any time. 

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